Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@banglebangle.co.uk. Please note that returns will need to be sent to the address provided once you have made contact.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@banglebangle.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Right to Cancel (Consumer Contracts Regulations 2013)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days from the day on which you receive your goods.
To exercise your right to cancel, you must inform us of your decision by a clear statement by email to admin@banglebangle.co.uk.
If you cancel your order, we will reimburse all payments received from you, including the cost of standard delivery (except for any additional costs arising if you chose a type of delivery other than our least expensive standard delivery option). We will make the reimbursement without undue delay, and no later than:
- 14 days after the day we receive back any goods supplied, or
- 14 days after the day you provide evidence that you have returned the goods, or
- 14 days after the day you inform us of your decision to cancel (if no goods were supplied).
We will make the reimbursement using the same means of payment as you used for the initial transaction. You must return the goods without undue delay and no later than 14 days from the day on which you communicate your cancellation to us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@banglebangle.co.uk.